Terms of service

Terms of Service Overview

This website is operated by Pedra Gems, a family-run gemstone cutting workshop based in Jaipur, India, specialising in hand-cut cabochons and loose gemstones. Throughout the site, the terms "we," "us," and "our" refer to Pedra Gems. By using our website and purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

Acceptance of Terms:
Please read these Terms of Service carefully before accessing or using our website. Your access to and use of the site is conditioned upon your acceptance of and compliance with these terms. If you disagree with any part of the terms, you may not access the website or use any services.

Age Requirement:
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you must have consent from a parent or legal guardian to use this site.

Prohibited Activities:
You may not use our products for any illegal or unauthorised purpose. It is prohibited to violate any laws in your jurisdiction, including copyright laws. Transmitting worms, viruses or any destructive code is strictly forbidden. Violation of these terms will result in immediate termination of your services.

General Conditions:
We reserve the right to refuse service to anyone for any reason at any time. Reproduction or duplication of our product photography or website content without express written permission is prohibited. If you wish to purchase for resale or in wholesale quantities, please contact us directly.

Accuracy of Information and Natural Variation:
We take care to provide accurate and up-to-date information about our gemstones, including dimensions, weight and origin. However, we are not responsible if information is not entirely accurate, complete or current.

Every stone we sell is hand-cut and one of a kind. Photographs are taken of the exact piece you will receive, but natural gemstones vary in colour, pattern and matrix, and screen calibration differs between devices. Slight variation between the photograph and the stone in hand is normal and is not considered a defect.

Where a stone is a composite, stabilised, dyed or reconstituted material rather than a solid natural gemstone, this is stated clearly in the product listing. We believe in describing our material honestly.

Modifications and Pricing:
Prices for our gemstones are subject to change without notice. We reserve the right to modify or discontinue the service at any time. We are not liable for any modification, price change, suspension or discontinuance of the service.

Product Availability:
Because each cabochon is unique, once a piece is sold it cannot be reordered. We reserve the right to limit or discontinue sales of our products to any person, geographic region or jurisdiction. All descriptions and pricing are subject to change at any time without notice.

Billing and Account Information:
You agree to provide current, complete and accurate purchase and account information. We reserve the right to refuse any order and to limit or cancel quantities. You are responsible for maintaining accurate account information.

Optional Tools and Third-Party Links:
We may provide access to third-party tools and new features. Use of optional third-party tools is at your own risk. Third-party links on the site are not affiliated with us, and we are not responsible for any harm or damages related to third-party materials.

User Comments and Submissions:
Your submissions and comments may be used by us without restriction. We may monitor, edit or remove content that violates these Terms of Service.

Personal Information:
Your submission of personal information is governed by our Privacy Policy.

Disclaimer of Warranties; Limitation of Liability:
We do not guarantee uninterrupted, secure or error-free use of the service. Your use of our products is at your sole risk, and we are not liable for any damages, including lost profits or data.

Indemnification:
You agree to indemnify and hold us harmless from any third-party claims arising from your breach of these Terms of Service.

Severability and Termination:
If any provision is deemed unlawful, the remaining provisions shall remain enforceable. Termination of the Terms of Service may occur at any time.

Entire Agreement and Governing Law:
These Terms of Service constitute the entire agreement between you and us and are governed by the laws of India. Nothing in these terms affects any statutory consumer rights you may have in your own country, including cancellation rights in the European Union and United Kingdom.

Changes to Terms of Service:
We reserve the right to update, change or replace any part of these Terms of Service without notice. It is your responsibility to check for changes.

Contact Information:
For questions about the Terms of Service, contact us at support@pedragems.com.