Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pedragems.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that every stone we sell is hand-cut and one of a kind. Natural variations in colour, pattern and matrix are a feature of natural gemstones, not a defect. We photograph the exact stone you receive, so what you see in the listing is the piece that ships to you.

Exceptions / non-returnable items

Custom orders, special requests and made-to-order items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable.

When can you return or refund your purchase?

If you are unsatisfied with the product, we understand and accept your return. We offer a full refund of the purchase price (excluding original shipping cost) if the items are returned in the same condition they were shipped, within 30 days of receipt. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Exchanges

The fastest way to get the stone you want is to return the item you have, and once the return is accepted, place a separate order for the new piece. Because every cabochon is unique, we cannot guarantee a like-for-like exchange.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

United Kingdom 14 day cancellation right

If your order is shipped to the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification, under the Consumer Contracts Regulations. The same condition requirements apply.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@pedragems.com.

Do I have to return a free gift with the product?

Yes, any free item included with the order must be returned along with the product.

Can items be returned after the period stated above?

No, we are not able to accept returns after the time period stated in this policy.